Far East Hospitality Management in Singapore enhances it’s email guest communication with RIMS

Munich, September 1st, 2017: MP-Network GmbH is thrilled to announce that RIMS, one of the global leading hotel-specific email guest communication solutions was successfully implemented at the Oasia hotels, Singapore and will be rolled out to 10 more properties of Far East Hospitality Management.

Far East Hospitality Management was first established in the mid-2000s as a dedicated business division under Far East Organization to focus on the development and management of the Organization’s fast expanding hospitality portfolio. Today it’s a regional hospitality owner and operator with a sizeable overseas network. Far East Hospitality has 10 unique and complementary brands with a combined portfolio of close to 14,000 rooms under management across 90 hotels and serviced residences in seven countries. Far East Hospitality Management, operates a portfolio comprising 22 hotels and serviced residences.

Far East Hospitality Management planned to improve their reservation-related email communication processes. After a thorough evaluation process of different major solutions, the hotel group’s management decided for the implementation of RIMS due to the flexibility, the personalized and dynamic content capabilities and last but not least the seamless integration with their ORACLE Hopitality OPERA PMS.

Far East Hospitality Management are now providing to their guests the following tailor-made RIMS email templates per their corporate identity standards:

  • Reservation offer
  • Reservation confirmation
  • Reservation cancellation
  • Reservation amendment
  • Party/Group confirmation
  • Airport transfer confirmation
  • Upgrade confirmation
  • Landing pages for
    • Room upgrade request
    • Transfer request
    • Preference planner
    • Reservation offer reconfirmation
  • Automated pre-arrival mailing

Far East Hospitality Management saves time and money with RIMS due to the automation of manual processes. Besides the attractive pricing model RIMS creates a fast Return-on-Investment due to time savings and revenue increase.

Finally, Far East Hospitality Management improves the quality of their hotels individual guest communication and creates an additional revenue stream for the hotels by up-selling of rooms and other hotel services.

With this project MP-Network GmbH expands the presence of RIMS in its target market Asia tremendously.

About MP-Network GmbH:

Established in 2012 by Benjamin Lindner, today MP-Network GmbH is one of the leading hotel guest communication providers internationally. MP-Network’s solution RIMS, is based on latest technologies and the operational understanding of guests’ and hotels’ requirements for a professional email communication. More than 100 renowned hotel customers benefit from RIMS already.

RIMS as a hosted Software-as-a-Service (SaaS) solution works seamlessly with major Front Office systems and does not require an interface from the PMS vendor.

The satisfied RIMS family members are based all over the world from the USA to Europe, Middle East, Asia until Australia including world leading hotels and chains, such as: Hotel Palace Berlin, Plaza Athenee New York, Lancaster London, IHG, AHORN Hotels & Resorts, K+K Hotels a brand of Highgate Hotels, Far East Hospitality Group, Swire Hotels, Doğuş Tourism Group, Nira Hotels & Resorts, etc. For more information, please visit www.hotel-rims.com.

About Far East Hospitality Management:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is a regional hospitality owner and operator with a diverse portfolio of ten unique and complementary brands of hotels, serviced residences and apartment hotels, including Adina Apartment Hotels, Medina Serviced Apartments, The Marque Hotels, Oasia Hotels, The Quincy Hotel, Rendezvous Hotels, Travelodge Hotels, Vibe Hotels and Village Hotels & Residences.

Far East Hospitality owns more than 10 hotels and operates a combined portfolio of close to 14,000 rooms under its management across and 90 hotels and serviced residences in seven countries – Australia, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore, with more in its development pipeline.
Far East Hospitality is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year, Far East Hospitality, through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

For further information, please contact: Louisa Lemberg, Project Assistant, llemberg@hotel-rims.com, phone +49 89 800 39 726, MP-Network GmbH, Anemonenweg 5, 85586 Poing, Germany or visit www.hotel-rims.com

Far East RIMS Confirmation