You are in good company!
Many of the best hotels in the world use RIMS for their guest communication.
Their guests love the great layout and the integrated features that makes their stay even more comfortable.
At MP-Network GmbH, you will not be just a customer – you are part of the RIMS family – and this is how we perform our installations and provide our support. You will feel the difference.
What our customers say:
For us as a smaller hotel group it is important to differentiate by offering higher service and better quality than other hotels in our market segment. With RIMS we are able to fulfil this goal in our guest-related email communication too.
We are impressed about the functionality of RIMS, the smooth implementation and rollout process as well as the deep understanding of the hotel-specific requirements of the RIMS team.
Thank you for the great support and the ideas to solve outstanding requirements.
RIMS is very easy to use, 30 minutes of training was enough for our Reservations Agents to send the first RIMS confirmation letters to our customers.
RIMS confirmation letters look very professional and save us a lot of time, as all information on the confirmation letters is automatically pulled from the hotel’s PMS, so there is not much that staff has to do before sending. Furthermore, RIMS gives us the opportunity to up-sell higher room categories and suites and also promote the hotel’s outlets and facilities (restaurants, bars, spa, transfers, etc). Other excellent functionalities of RIMS are the “reservation offers” and the “e-invoices”.
… The present-day reservation & confirmation system is a essential product for hotels. The RIMS system which is synchronized with the automated control system of the hotel allows to automate and improve the work with the reservations at the Lotte Hotel.
This innovation provides us valuable opportunities for promotion our hotel and the hotel services, upselling and influence the recognition of Lotte Hotel among the best Moscow properties …
We are very pleased with the results, as the installation was very simple. Clients comment positively our image, and we have an upselling increase of 15%.
RIMS is very easy to use and working with Benjamin giving such efficient customer support is undoubtedly appreciated!