Elevate Your Guest Communication
Transform how hotels communicate with guests. Personalized emails, interactive upsells, and seamless PMS integrations.
What is RIMS?
RIMS (Reservation Information Management System) is a specialized guest communication platform trusted by over 300 hotels worldwide.
We don't manage reservations — we transform them into beautiful, personalized communications that enhance the guest experience and drive revenue.
- ✓Connects to your PMS to fetch reservation data
- ✓Generates custom-designed emails automatically
- ✓Hosts interactive landing pages for upsells and preferences
- ✓Writes guest preferences back to your PMS
Everything You Need
From booking confirmation to post-stay feedback — RIMS handles every touchpoint of guest communication.
Single Messages
Confirmations, amendments, cancellations, offers, invoices, transfer & restaurant confirmations — all custom-designed for your brand.
Automated Mailings
Pre-arrival, post-stay, in-house, upsell & promotional mailings — completely automated based on your schedule.
Landing Pages
Room & package upsells, preference planners, transfer requests, e-registration, feedback forms — interactive pages that drive revenue.
Custom Development
Need something unique? We build custom messages, mailings, and landing pages tailored to your specific requirements.
PMS Integration
Seamless connection to Opera, Protel, Apaleo, Sihot, and more — data flows automatically both ways.
Payment Integration
Secure payment collection for upsells and deposits. If your provider isn't listed, we're happy to integrate new ones.
How It Works
Connect PMS
Seamlessly integrate with Opera, Protel, Apaleo, and more
Design Templates
We create custom templates matching your brand identity
Automate
Emails are generated and sent automatically based on triggers
Engage & Upsell
Guests interact with landing pages, preferences sync back to PMS
Trusted by Leading Hotels
From global chains to iconic flagships and boutique properties.
Global hotel groups
Iconic flagships & boutique properties
Ready to Transform Your Guest Communication?
See how RIMS can elevate your hotel's guest experience with a personalized demo.
Request a Demo