Welcome Guests with Personalized Hospitality

RIMS is a hospitality software specialized in e-mail guest communication.

Whether you are looking for beautiful and personalized reservation confirmations directly from your PMS, creating complex and unique offers in minutes or generating additional revenue with room upsells, RIMS will be completely fitted to your design and needs.

Reservation Confirmation E-Mail

What is RIMS?

RIMS has been designed to replace the standard static confirmation/cancellation letters that hotels are currently using. 

With a connection to all the leading PMS systems, it enables a whole new world of possibilities for creating a unique email appearance for your property truly committed to leading standards of the world.

With over 10+ years of experience, we have developed over 20+ templates, such as pre-arrival mailings that can be sent fully automated, offer forms that enable reservations to create offers in no time and upsell mailings with real-time availability, all designed to streamline your operations.

For Your Guests

  • Personalized

    Each email you send is thoroughly customized to precisely fit the unique needs and circumstances of every guest, ensuring a personalized experience for all.

  • Guest leading jurney

    RIMS ensures consistency at every stage, spanning from the reservation offer and confirmation to pre-arrival and post-stay mailings.

  • Fully responsive

    We guarantee that, regardless of the end-user devices your guests use, your emails will consistently appear visually appealing and present all information accurately.

  • Guest experience

    Guests will enjoy a genuine sense of welcome through personalized email communications.

For Your Hotel

  • Cloud Based

    RIMS is a comprehensive cloud-based software solution that adheres to all the standards outlined in the German Federal Data Protection Act.

  • Individualised

    Our software will be tailored entirely to suit the specific requirements and characteristics of your property.

  • Easy to Use

    With the RIMS Datastore, creating and overseeing your guest communication becomes remarkably simple. Additionally, you have the flexibility to determine which content to display and customize every detail to ensure messages are generated precisely to your preferences.

  • Compatible with most Property Management Systems (PMS)

    The majority of widely-used PMS systems, such as Opera, Protel, and Fidelio, seamlessly integrate with RIMS. If you happen to be using a different PMS, we will work closely with you to explore how we can integrate RIMS in your system.

Trusted by prominent clients around the World